As a remote social media virtual assistant, you'll be the primary point of contact for customer interactions, fielding requests via email and live chat. Your focus will be on delivering thoughtful, professional responses that address customer questions and concerns with care and efficiency.
What you will be doing: You'll begin with a thorough onboarding process to master the role's fundamentals and understand how the business operates. Your daily responsibilities center on monitoring the live chat platform, responding to customer inquiries that range from product support to sales questions. You'll have access to an extensive resource library packed with answers to common questions, plus ongoing support whenever you need it.
Contract length: No fixed term
Rate: $35 per hour.
Skills/background needed: You'll need access to a smartphone, tablet, or computer to work with social media platforms and web-based communication tools. The ability to work autonomously while maintaining quality and following clear guidelines is essential. You should have 8 hours available each day and a reliable, fast internet connection.
Hours per day: 8 hours per day
Location: Fully remote, work from anywhere with an internet connection. Priority consideration goes to candidates based in the United States. Customer service talent is in high demand globally right now. If you're ready to start soon, submit your application today.
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